Frequently Asked Questions
When is a good time to visit?
The region has lots to offer in all four seasons. In winter, the snow usually arrives in the village around Christmas. The ski areas are usually open from mid-December until the end of March, when you’ll be skiing in warmer spring conditions. Outside of Christmas and the February holidays the pistes are blissfully quiet.
Spring is beautiful here in Château-d’oex. Once the snow melts the greeness of the grass contrasts brilliantly with the still-white mountains and colourful spring flowers. Days can be lovely and warm but be prepared for chilly nights and some changeable weather.
Summer is mostly lovely and warm, sometimes with late afternoon thunderstorms. The altitude stops it from getting too hot, and all the trails are now open.
We think autumn is actually one of our favourite periods of the year and a great time to visit. The weather is generally stable until mid October, the geraniums and gardens are in full bloom and warm days are offset by cool nights. The cows return to the valley (if you’re lucky you might catch the colourful Désalpe procession as they descend from the alpine pastures) and the air is crisp and clear. Last year we were hiking on the mountain tops until late November!
How do we pay you/ Do you accept credit cards?
You have two options for paying your bill – you can either give us the full amount in cash at the end of your stay, or we can send you (by email or snail mail if you prefer) your bill for a payment by bank transfer. You can find our bank details on the Prices page. Currently we do not accept credit cards.
Can I bring my dog?
We love dogs here at the Vieux Chalet and have two ourselves (who are always keen to make new friends!) You are more than welcome to bring your canine friend with you as long as they are well-behaved and you clean up after them!
I don’t have a car. How can I get to the skiing areas?
If you’re a group, we can provide or help organise transport to the La Braye cablecar or the train station. For groups and individuals there is also a free ski bus which stops outside the chalet at scheduled times.
Your ski pass is valid for rail and bus transport to Gstaad’s many skiing areas. Most of our guests without transport choose to ski either at La Braye or in Schonreid, which has a fantastic skiable area spread over several mountains. A direct train from Château-d’Oex whisks you up the valley. Please see here for more details.
I’m coming on the train. How do I get to the chalet from the station?
We are happy to pick you up from the station if you let us know in advance when you will be arriving. That said, it’s just a 10 minute walk from the chalet, and a good way to get your bearings as you will traverse the village to get to us.
If you’re a larger group, we can meet you at the station and transfer your luggage to the chalet, leaving you to walk ‘hands free’.
Where can I hire ski equipment?
There are several places in the village which rent ski equipment. If you’re a large group, we can organise ski hire for you – get in touch and let us know what you need!
Do the bathrooms have bathtubs?
A few of our bathrooms have a bathtub – let us know in advance if you would prefer to reserve one of these rooms.
I’m coming with a baby – what equipment do I need to bring?
We have a few baby cots and high chairs available for guests to use. Let us know if you’ll be needing a cot when you make your booking so we can have it ready in your room for when you arrive.
Where can I park my car?
There are about 6 car parking spaces right outside the chalet. In the event that these are all being used then we open up the playground/ basketball court as a second, larger car park. This is easily big enough for a coach to allow for easy loading and unloading of luggage.
What time can I arrive? What time do we have to check out?
Check in is from 3pm and check out is at 11am. You are always welcome to leave your belongings with us outside of these times on arrival and departure days and you’re free to use the communal areas up until you leave.
I’m allergic to gluten/ dairy/ I don’t eat pork…
If you’re eating lunch or dinner at the chalet and you have special dietary requirements then just let us know in advance so that we can make sure you can eat our delicious food! In the case of groups, it’s helpful to know the numbers of people who don’t eat pork etc so that our chef can provide an alternative.